Claims & incidents
Hacked? Act within 48 hours.
Claims are handled by Chubb. Here's exactly what to do.
Chubb incident response team
Available 24 hours a day, 365 days a year. Contact details are in your policy documents.
Chubb Cyber Alert℠ app
Report an incident straight from your phone. Available on iOS and Android.
- 1
Report
Submit the incident through Chubb's Cyber Alert℠ app or notify Chubb's incident response team — 24/7/365.
- 2
Within 48 hours
Notify within 48 hours, following the process set out in your policy wording.
- 3
Response
Chubb's incident response team helps control, mitigate or conclude the incident.
- 4
Loss assessment
Loss adjusters investigate actual losses from available data and the incident type.
- 5
Payout
Speed depends on providing the supporting documents the claims team requests.
Tip: keep a regular, comprehensive backup regime. It makes recovery much faster.